Frequently Asked Questions

SHIPPING

 

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally.

 

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please refer to our SHIPPING AND RETURNS page for more details.

 

 

I RECEIVED A FAULTY ITEM. CAN I HAVE A REPLACEMENT?

We would love to sort out any faulty items straightaway, therefore, please contact us as soon as you discover a fault and we will get back to you as soon as we can.

Please refer to our SHIPPING AND RETURNS page for more details.

 

 

 

 

SHOPPING

 

HOW DO I MAKE A PURCHASE?

First, you would need to have an account in order to make a purchase from us. Once you have registered with us, add items you fancy to cart, and all you have to do is follow simple steps into filling your payment details and your purchase will be done.

 

 

HOW DO I REGISTER TO CREATE AN ACCOUNT?

Go to our LOGIN/REGISTER page and follow the simple steps. Once you are registered, you will be able to order easily without having to fill in your details the next time you shop with us.

 

 

WHAT PAYMENT METHOD(S) DO YOU ACCEPT?

We accept all Debit/Credit cards and PayPal.

 

 

CAN I AMEND MY ORDER?

Yes, you can amend your order before confirmation of payment.

 

 

WHAT HAPPENS AFTER I MAKE A PURCHASE?

Once you check out and have already proceeded with payment, a payment confirmation will be sent to you within 24 hours. Another email will be also sent to you once the items you ordered are being dispatched and on the way to you.

 

 

WHAT CURRENCIES DO YOU ACCEPT?

We accept SGD, EUR and USD.

 

 

THE ITEM THAT I WANTED IS  ‘OUT OF STOCK’. WILL YOU HAVE STOCK FOR IT AGAIN?

If the item that you want is ‘Out of Stock’, you can email us and we will try our best to fulfill any special requests subject to stock availability.

Otherwise, you could also look for something similar — all you need to do is type a description into the search box on our website.

 

 

IS IT SAFE TO MAKE AN ONLINE PURCHASE FROM YOUR WEBSITE?

Online shopping has been made safer than it has ever been. We use one of the most secure online ordering systems on the market to make sure we offer the highest possible security at all times. Our Site uses industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. So, do not worry, and shop away!

 

 

 

 

RETURNS

 

WHAT IS THE RETURN POLICY?

Please refer to our SHIPPING AND RETURNS page for details.

 

 

CONTACTING US

 

I HAVE OTHER QUESTION (S), SO HOW DO I CONTACT YOU?

We will be pleased to assist you with any questions you have for us. You can email us via CONTACT and we will get back to you within 24 to 72 hours. Be sure to include as much information as possible in your enquiry so we can get back to you as soon as possible.