Shipping and Returns

 

We understand that you will be excited in receiving your goods in good condition. Our team works with the courier companies that we believe will deliver your item(s) to you in the shortest time possible, depending on the size and weight of your parcel.

 

Singapore And Malaysia Delivery Information

 

We offer free standard delivery service within Singapore and Malaysia.

For express shipping, please drop us an email (info@commongoodsociety.com) with your order number and we’ll get back to you with the customize delivery charges.

Otherwise, all standard delivery shall reach you within 7 working days. (Not including your local custom clearance or any local taxes that will delay the shipment in your region.

A tracking number from the courier company will be given to you for tracking your order.

 

Thailand and Indonesia Delivery Information

 

We offer free standard delivery service within Thailand and Indonesia if purchase is above SGD$100.

If purchase is below SGD$100, a standard shipping rate at SGD$25 will be charged as shipping fee.

For express shipping, please drop us an email (info@commongoodsociety.com) with your order number and we’ll get back to you with the customize delivery charges.

Otherwise, all standard delivery shall reach you within 7-10 working days. (Not including your local custom clearance or any local taxes that will delay the shipment in your region.

Commongoodsociety is not responsible for any local tax or other local handling fee involved in shipping the package.

 

International Delivery Information

 

We offer standard and express delivery services internationally.

Standard International shipping rates are charged at SGD$25 minimum flat rate.

For Bulk purchases, we will contact you and arrange an additional shipping fee with you.

Fees for bulk or customized will vary from shipment to shipment.

Shipping costs will be shown automatically at the checkout page when both the destination and delivery service are selected.

Tracking is available on all delivery services. You will receive a tracking link for your parcel that will be sent to your email once your items are mailed out.

Your parcel shall reach you within 2 to 4 weeks.

Commongoodsociety is not responsible for any local tax or other local handling fee involved in shipping the package.

 

What is the return policy?

 

For any defective items shipped, we have a 14 day return policy upon receipt of purchase by the customer, subject to the following terms and conditions:

Commongoodsocierty will manually inspect all items before shipment.

If item is faulty due to manufacturing defect, Commongoodsociety will provide a 1 to 1 exchange within 14 days upon receipt of goods.

Item must be in their original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories.

All packaging must be unmarked and not defaced in any manner.

Any item that you received with tags attached must be returned with those tags intact.

Items purchased as part of a set or multi-item pack have to be returned as a whole set.

This return policy does not apply to items which have been stated as non-exchangeable

If price of product than you have chosen to exchange is lower than the price of the original product of purchase, we will not be refunding you the price difference. we will return you a new item of the same design/model or you can choose another design/model of the same price or less.

All terms and conditions listen are subject to change without prior notice.

 

How do I return an item?

For all exchange requests, please drop us an email. In the email, please include your contact details, order no. and the reason for exchange.